Jeffrey Rogers

EMAIL: siliconj@gmail.com PHONE: 978-556-1582 MAIL: 6 Grant St.   Haverhill, MA 01830

 

 

§    10+ years experience of Team / Project Management

§    12+ years of Systems and Network Architecture including design, implementation, optimization and documentation.

§    8+ years of V.O.I.P. architecture and implementation.

§    15+ years of Systems/Network Engineering Using Windows, Mac, Linux, FreeBSD, IOS, and Junos based Operating Systems.

 

Operating Systems	MS Windows, Mac OSX, Linux, FreeBSD - server and desktop
Programming Languages	Shell Scripting, PHP, Javascript
Databases	MySQL, Percona, MSSQL
Network / Firewall	Cisco, Juniper, Sonicwall, Palo Alto, Bluecoat, Mellanox, pfSense
Telephony / V.O.I.P.	Cisco UCM, Asterisk, S.E.R., FreePBX, Jabber, analog P.B.X.
Media Streaming Servers	QuickTime (Q.T.S.S. and D.S.S.), Flash Media Server and Wowza
Mail Servers	Postfix, Sendmail,  MS Exchange Server
Web Servers	Apache, MS IIS
Cache/Proxy Servers	Squid, BIND, NginX, HA Proxy
Automation	Cron, Bash scripting, OpUtil
Monitoring	SNMP, Nagios / Icinga, syslog, Cacti, Zabbix
Security Analysis	Wireshark, Tcpdump, SNORT, AIDE, Rootkit Hunter, BackTrack
Version Control	SVN, Git
Clustering / Virtualization	KVM, Virtualbox, VMware, Redhat Cluster Suite, Hyper-V

 

 

 

Ø      Phillips Academy, Andover, MA

Physics, Programming, Music.  1979-1981

 

Ø      University of Massachusetts, Dorchester, MA

Flexible Campus Program, Engineering program.  1981-1984

 

Ø      Control Data Institute, Burlington, MA

Computer Programming Certification, Cobol, Fortran, Pascal.  1984-1985

 

 

 

Ø   Straumann USA,  LLC.

December 2014 – December 2015

 

VOICE SYSTEMS ARCHITECT / TECHNICAL PROJECT MANAGER

 

·               Primary responsibilities were the design and implementation of the call center environment which included Cisco UCS servers, Cisco network hardware and endpoints for 400+ users. Tasks included setup of UCS servers, migration and upgrade of the CUCS systems from 7.* OS to 10.5.2, active directory integration for all users, UCCX scripts for various call center teams, firmware upgrades, and automation processes for new users and devices.

 

·               Network convergence for the voice networks. Migrate the entire phone system into the corporate network (Cisco 6500 / 4500) and integrate the new voice gateways (Cisco 2921).

 

·               Design and manage the migration of the corporate network from Checkpoint firewall and Cisco VPN to Palo Alto firewall/VPN with Bluecoat proxy/WAN acceleration. Responsibilities included network architecture, vendor selection, hardware installation, testing, and documentation.

 

·               Cyber security analysis, penetration testing and best use of technology review for all servers, storage devices, Internet, point to point and voice circuits and associated network hardware. Migrate voice circuits from PRI to SIP trunks. The elimination of unnecessary circuits and migration to SIP trunks resulted in yearly savings of over $160,000.

 

·               Establish redundant fiber connections for the public Internet and migrate the corporate point to point circuits from 3^rd party managed circuits to corporate controlled MPLS cloud. This resulted in yearly savings of over $190,000.

 

·               Extensive documentation of all voice, server and network topologies, inventories and administration processes.

 

·               Technical project lead in the US for the planned migration to Genesys contact center with SAP and CMS integration. This included voice systems and network upgrades for compatibility, research, testing, creation of flowcharts of all existing call center scripts, documentation of all route points, internal extensions, DID and toll free numbers as well as drafting the technical requirements documentation of the US call center needs.

 

 

 

Ø   ProfitBricks, Inc.

October 2012 – July 2014

MANAGER US SYSTEMS OPERATIONS

 

·               Purchase and manage the installation of all network hardware, servers, storage chassis, power distribution units and cables in the SwitchNAP datacenter. This included negotiating the contracts for the data center and service providers, numerous on-site installations of equipment and leveraging 3^rd party technical resources for remote hands tasks.
 

·               Primary S.P.O.C (security point of contact) for the SwitchNAP datacenter and senior technical point of escalation for the US systems and network.
 

·               Manage the architecture design and deployment of the US datacenter security infrastructure. Oversee the network team with the installation and deployment of the the US datacenter and remote offices and using Juniper and Cisco routers, firewalls and switches as well as Mellanox infiniband switches and network adaptors.

 

·               Manage teams of support and development engineers. Provide Tier 1 to Tier 3 technical support for ProfitBricks customers. Provide detailed system and network plans for client systems configurations including web application optimization, database clustering, global load balancer and vpn configuration. Monitor networks, servers, and storages and mitigate / repair issues as necessary.

 

·               System and network cyber security audits. Establish security baselines and objectives, best practice reviews, risk assessment, OS and application penetration testing, system and network configuration and authentication mechanisms, disaster recovery plans, DOS and DDOS attack mitigation, abuse and fraud reports including government litigation.

 

·               Responsible for scheduling and general office tasks, creation of technical and process documents, incident escalations, customer announcements, technical sales discussions and customer triage calls. Mentor Sysops and Sales employees. Provide weekly systems overview briefings, and emergency updates as necessary

 

·               Manage the onboarding of high-profile customers. Create customer migration and system architecture plans including global loadbalancing, dedicated storage SANs and storage performance tuning, vpn and backup / disaster recovery technologies. Assist customers with performance testing and server optimization as well as ISO 27001, SSAE 16, SOC 2, PCI DSS and Hippa compliance.

 

·               Research, test and implement business technology solutions including VOIP and PBX, predictive dialers, ticketing systems, credit card processing, invoicing and customer registration.

 

·               Extensive research and performance testing of competitive cloud hosting platforms, including Amazon AWS, Azure, Rackspace, Google, Softlayer, IBM and HP.

 

 

 

Ø   Silicon Jungle Technical Consulting

May 2007 – September 2012

 

SYSTEMS / NETWORK CONSULTANT

 

·               Manage remote datacenter servers and network hardware for Internet businesses. Utilize efforts of contract associates, 3^rd party consultants, remote hands and direct contribution as needed. Tasks included project plans, technical requirement documents, systems and network diagrams, contract negotiation, purchase of hardware, installation, configuration, testing, documentation and training.

 

·               Design, purchase hardware and manage installation and configuration of complete call center and office environments for 10 to 400+ client network environments. Develop best practice security policies, certified standard system builds, configure diverse network load-balancing and security systems.

 

·               Cyber Security Architecture tasks including firewall policies, content and application filtering, intrusion detection, proxy and VPN deployment. Extensive experience with penetration testing and system / network information security audits and wired/wireless authentication techniques including RSA, 802.1 supplicant, MAC authentication and EAP / Radius server.

 

 

 

·               Extensive research and performance testing of competitive voip solutions and Internet telephony technologies and methodologies, including SIP, RTP, H.323, H.264, unified messaging, SSL and ipSEC VPN, DTLS-SRTP, ZRTP, SIP trunking, NAT and firewall traversal, QOS scheduling and testing.

 

·               Server and Storage implementations using: FreePBX, Asterisk virtual PBX, BIND DNS Server, MSSQL and MySQL Database Server, MS Sharepoint, Windows 2008 Application Server, SSH Server, Squid Web Proxy, MS Active Directory, Apache Server, IIS Server. Design and build Redhat clusters with fiber channel storage using glusterFS, build and configure storage systems using Samba, NFS, FreeNAS and OpenMediaVault. Extensive experience with system architecture for LAMP, MAMP and WAMP stack solutions including advanced .htaccess configurations, performance, storage and security tuning, MS, MSS and MMS mySQL database clustering and PHP mods and supporting package installations. Also performed configuration and administration tasks on EMS SAN and NetApp, Snap Server and AberNAS NAS devices.

 

·               Develop custom SIP-based Communication software with remote secure VPN encryption and anonymous connectivity. Design and install redundant network resources of high availability/failover designs in virtual environments between multiple data centers. Act as principal project architect, responsible for all phases of design and implementation including executive communication and advocacy, budgets and cost estimates, design standards and policies as well as design process and management.

 

·               Configure 100+ agent Call Center Predictive-dialer implementations, internal web-based client and order tracking systems and secure VOIP/Analog routing and voicemail systems. Responsible for developing best practice security model, multiple diverse WAN load-balancing, secure data access and storage, automated backups and agent accountability tracking.

 

·               System and network architecture for wireless ISPs including network architecture, backhaul and access point equipment selection and purchasing, structured cabling, emergency and alternative power systems, server rack and cooling systems design and installation. Design and build out primary data center as well as remote solar-powered wireless server nodes with 99.9% uptime, scalable redundant network resources connected to a load-balanced multiple-WAN network operations center. Responsible for all aspects of equipment specifications, testing, configuration, rollout, training and maintenance.

 

 

Ø      Streamreel.com

April 2002 – December 2008

 

DIRECTOR OF TECHNOLOGY
 

·               Manage datacenter resources in 5 geographically diverse locations. Responsibilities included negotiation of service contracts, purchase of all hardware resources, coordination of installation and configuration utilizing team members, 3^rd party consultants and remote hands as necessary. Research and implement global IP and load-balancer solutions as well as server and network monitoring systems using open-source software.

 

·               Oversee the support and the systems/network administration team. Implement ticketing systems, schedule and coordinate systems upgrades and develop migration plans for onboarding of customers.

 

·               Responsible for network design and definition of network service level objectives, monitoring/management requirements, management tool recommendations, and
operational staffing models. Responsible for integration of security/cyber threat management plan within NOC. Act as technical project manager and lead architect for all infrastructure projects. Design and implement systems and network resources for streaming media archive sites and ongoing live webcasts.

 

·               Design, install, configure and maintain streaming media hosting platform including collocated media and development servers and associated network hardware. Implementation of high-speed data replication link between Multiple Tier III active data centers with analysis and testing of the data center core/distribution/access layers and network capacity modeling/estimation. Software expertise includes: QuickTime Streaming Server Q.T.S.S., Darwin Streaming Server D.S.S., Flash Media Server 3+, Flash Interactive Server, Wowza Media Server, BigIP, F5 and Cisco load balancing, Cisco and Juniper router and firewall installation and configuration, Asterisk virtual PBX, Sip Express Router, Java Runtime Environment, Apache 2+, openSSL.

 

·               Design, coordinate and implement multiple remote Internet broadcast studios all remotely connected via hardware VPN to streaming server clusters. Responsible for all aspects of projects including location feasibility studies, design, specifications, process development, testing, and deployment. Develop training resources and annual validation of best use of technology.

 

·               Perform ongoing cyber security audits of all system and network resources. Harden server and networks with best-practice guidelines from NSA and third-party resources. Monitor all systems and networks and mitigate attacks such as D.D.O.S, man-in-the-middle, dictionary lookups, stack/buffer overflow, PHP injection and many others. Proactively respond by eliminating immediate threat, repair/harden system to eliminate vulnerability and track and report attackers.